Effective Date: 19-06-2025
At Pillbag, we are committed to ensuring your orders are delivered safely, quickly, and efficiently. This Shipping Policy outlines the terms under which we ship products ordered on our website, www.pillbag.in.
· Domestic Shipping Only:
Currently, we only ship orders within India. You may access our website from any country, but the shipping address must be within Indian territory.
· Delivery Service Areas:
We deliver to most PIN codes across India. You can check delivery availability by entering your area PIN code at checkout.
· Standard Delivery:
Orders are typically delivered within 2–7 business days, depending on the destination and product availability.
· Same-Day / Next-Day Delivery:
Available in select areas for eligible products, subject to order cut-off timings and local courier services.
· Order Processing Time:
Orders are processed within 24–48 hours of confirmation, excluding Sundays and public holidays.
· Free Delivery:
Orders above ₹499 may qualify for free shipping (subject to change based on promotions or offers).
· Prescription medicines require a valid doctor’s prescription to be uploaded at checkout.
· Delivery will be initiated only after prescription verification by our registered pharmacists.
We work with trusted delivery partners across India to ensure safe and timely delivery of your products. Tracking information will be provided via SMS or email once your order is dispatched.
· In case of a failed delivery attempt due to incorrect information, unavailability, or refusal to accept:
o We will attempt redelivery up to 2 times.
o Additional charges may apply for redelivery if the failure was due to user error.
· While we aim for timely deliveries, unforeseen delays may occur due to:
o Natural disasters, strikes, local lockdowns, or high order volumes.
· In such cases, we will keep you informed via SMS or email.
· Once your order is shipped, you will receive tracking details via email/SMS.
You can also track your order anytime under the “My Orders” section on your account dashboard.